City of Euless
The City of Euless Utility Billing Office is committed to the privacy of its customers. Customers may control the release of account information in accordance with Texas Utilities Code Ch. 182. For specific information about your account, you will need to provide us with certain personally identifiable information.
Someone outside the City of Euless may request customer information. Under Texas Utilities Code Ch. 182, individuals/consumers may sign a confidentiality form or send a written confidentiality request. If such a request is received, information such as customer address, telephone number and consumption information will not be released except to a consumer reporting agency, employee of a utility or another utility company, any state or federal government employee and their contractors or subcontractors, or to a person for whom the customer has contractually waived confidentiality for personal information.
Customer information may be used by a third-party collection agency contracted with the City of Euless to collect delinquent accounts. If you would like to obtain the confidentiality form, please visit www.eulesstx.gov/water/privacy.htm or call 817-685-1471.