Privacy Policy

The City of Euless Utility Billing Office is committed to the privacy of its customers. All City employees are responsible for safeguarding customer information and such information is used for business purposes only. Customers may control the release of account information except as required by Texas Utilities Code Ch. 182. The City of Euless Utility Billing Office strives to ensure that the information obtained and used is accurate.

Customer Driver's License and Social Security numbers are used for identification purposes only. When a customer asks for account information, whether via phone or in person, he/she may be asked to verify one or both of these numbers. If a customer's spouse or roommate asks for information on the account, whether via phone or in person, he/she may be asked to verify one or both of their Driver's License or Social Security numbers.

Customer information may be used by a third party collection agency contracted with the City of Euless to collect delinquent accounts.

Someone outside the City of Euless may request customer information. Under Texas Utilities Code Ch. 182, individuals/consumers may sign a confidentiality form or send a written confidentiality request. If such a request is received, information such as customer address, telephone number and consumption information will not be released except to a consumer reporting agency, other utility companies or any state or federal government and their subcontractors.

Information entered into the Customer Master files remains in the account database and is only accessible to authorized staff working for the City of Euless. All written information including copies is secured within the Utility Billing Office and shredded for destruction.

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